Got it. Don't tell your team.

1. Check your email

You'll get a quick confirmation within one business day. We'll confirm the phone number and website we're testing, then go quiet.

2. We call and submit

Over the next week we call two or three times at different hours and submit your web form once, logging rings to answer, what happened, and how the call was handled.

3. Your scorecard arrives

About a week after we start, you'll get a one-page scorecard with timings, what we heard, a monthly cost estimate for the misses, and the three fixes we'd make first.

4. Do what you want with it

Fix the greeting and the form yourself, share it with your team, or ask us about tracking and follow-up systems. No follow-up pressure either way.